M+B MATRIX & BENCHMARK
QUESTIONS & ANSWERS

Clear answers before you decide.

Search the most common questions about building, saving, paying for, launching, and improving a Matrix & Benchmark website.

Why should I create an account?
An account lets you save website templates and design choices under your own login, return later, and continue working without sharing access with another customer.
Can different customers keep their work separate?
Yes. Each customer signs into a separate account. Saved templates are tied to that customer rather than being visible to everyone using the builder.
Can I edit the website myself?
Yes. You can change the business name, headline, description, button wording, service names, logo, colors, and fonts inside the live preview. The M+B AI guide can also help write and apply approved wording.
Does previewing publish my website?
No. Choosing a template, editing it, and opening the full preview do not publish anything. Publishing happens only after the website plan and final launch direction are confirmed.
Can I pay one lump sum?
Yes. A one-time website project is available for customers who want a defined build, customization, and handoff. The exact total depends on the site scope and selected features.
Can I pay monthly and keep receiving upgrades?
Yes. The Website Care Membership is for customers who want continued updates, improvements, performance reviews, and ongoing support instead of treating the website as a one-time project.
What kinds of work can monthly care include?
It may include content updates, new sections, design improvements, conversion work, maintenance, performance checks, and planned upgrades. The final agreement will state the included work and response time clearly.
Can I switch from a one-time build to monthly care later?
Yes. A completed website can be moved into an ongoing care relationship later. Larger redesigns or major new systems may require a separate project scope.
Will the pictures match my actual services?
That is the goal. Service and project images should correspond to the selected profession and service—for example, cabinet refinishing should show professional cabinet work rather than a generic painting image.
What can the AI site guide help with?
It can answer website and marketing questions using the selected template context, recommend copy, apply approved wording, find profession templates, switch device views, and guide customers through design decisions.
How do I contact Matrix & Benchmark customer service?
Use the Customer Service button anywhere it appears, or email kjspainting7288@gmail.com. When the AI hands a question to the team, it prepares the design and conversation context for the email.
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